AI is everywhere. It is embedded in products, workflows, search tools, analytics platforms, customer experiences, software development, decision support, and increasingly the everyday work of employees. Organizations are investing in it. Leaders are talking about it. Roadmaps are being built around it. And increasingly, organizations describe AI itself as part of their strategy. But there is an important distinction worth making. AI can enable a strategy. It can dramatically

Organizations make decisions in the present. But those decisions rarely remain there. A decision that solves an immediate problem may create a constraint several months from now. An investment that creates pressure today may build capability that matters years later. A temporary workaround may be exactly what the situation requires, while becoming increasingly problematic if it quietly becomes permanent. This is one of the difficulties of organizational decision-making. We ha

Almost every organization has a process that works differently in practice than it does on paper. There is the formal process. And then there is the way people know the work actually gets done. An approval is bypassed because it takes too long. A spreadsheet fills a gap between two systems. Information is shared through an unofficial channel because the formal one does not reach the right people. Several steps in a process are routinely skipped because the people doing the wo