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Executive reflections, case insights, and practical thinking on organizational systems, leadership, operating models, and execution.
Insights


Editorial: The People Who Notice
A few days ago, I came across a post on LinkedIn about pricing. It showed two versions of the same bottles side by side. In one, the price appeared above the product. In the other, it appeared below. The question was which version sold 35.2% more. Except the price wasn't the first thing I noticed. The labels were different. One set of bottles had white labels. The other had black labels. And my immediate thought was: Then how do we know it was the price? Maybe it was. I don't
Oct 214 min read


Transformation Is a Learning Problem, Not a Communication Problem
When organizational transformation begins to lose momentum, leaders often reach a familiar conclusion. "We need to communicate better." Additional town halls are scheduled. Frequently asked questions are published. Communication plans become longer. Leadership updates become more frequent. Clear communication is unquestionably important. But communication alone rarely explains why transformation succeeds - or why it fails. More often, organizations are treating transformation
Jul 213 min read
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